All services have responsibilities to governmental licensing agencies, guardians and families, and client advocates. Some of these people want to know that the quality of service is good and others want to know if the costs are moneys well-spent. Many want both. Some want “big picture” information and others require detail. CappsDATA uses report customization “experts” designed to suit such a variety of parties and to do so with “click-of-mouse” effort. This makes it possible to document the high quality of work at a service and secure funding approval to continue providing it.